Frequently Asked Questions (FAQs)
1. How long does it take to receive my order?
Answer: The average delivery time is 7-15 business days, depending on the product ordered. Tracking information is provided for each order.
2. Do you offer international shipping?
Answer: Currently, we only ship to GCC countries. We are working on expanding our international shipping options in the future.
3. What payment methods do you accept?
Answer: We accept all major credit and debit cards as well as Apple Pay.
4. Can I track my order after purchase?
Answer: Yes, you will receive a tracking number via email once your order has been shipped. You can use this number to track the status of your delivery online.
5. How do I maintain my AquaLuxe Sense shower head?
Answer: The AquaLuxe Sense shower head is easy to clean. Simply remove the sponge or brush and rinse the shower head regularly with water to prevent limescale buildup.
6. How does the self-cleaning mechanism on the SuperAir 5in1 Multistyler brush work?
Answer: With a simple press of a button, you can easily remove hair from the brush. The mechanism is user-friendly and ensures a clean brush every time.
7. Are your products eco-friendly?
Answer: Yes, we prioritize sustainability. Many of our products, like the '12 Silicrown' kitchen utensils and the 'Aqualuxe Massage' brush, are made from environmentally friendly materials.
8. Are your essential oil diffusers safe to use?
Answer: Yes, our diffusers, such as the Habibi Vibes and other models, are equipped with a smart chip that automatically turns off the device when water is low, ensuring safe use.
9. How can I contact you for questions or issues?
Answer: You can reach us anytime via email. Our customer service team is ready to assist you with any questions or concerns.
10. Are there special care instructions for your products?
Answer: Yes, we recommend following the care instructions provided in the product description to ensure the longevity and optimal performance of your items.